Frequently asked questions

Add the products you want to your cart and click “Check out”. If you have a customer account, sign in – otherwise simply enter your details during checkout. We’ll then guide you through your order step by step.

No. You can also order from us as a guest. You can create a customer account at any time later on.

No, there is no minimum order value. Within Germany, shipping is free from €25, and to other EU countries from €50.

Yes, as long as we haven’t processed your order yet. However, as we process orders very quickly, a cancellation or change is often no longer possible. So it’s best to write to us immediately at service@ade-home.de or via the contact form.

This is possible as long as the order hasn’t been processed yet – but because we process orders quickly, not always. If the parcel can’t be delivered to the address provided, it will be returned to us after 2 days. You then decide whether to cancel the order or have it delivered to a new address. To do so, write to us at service@ade-home.de.

First, you’ll receive an order confirmation with a summary by email. We’ll then send you the shipping confirmation and the invoice by email. You’ll find an overview of all emails on the Shipping page.

We deliver within Germany and to Austria, Belgium, France, Italy, the Netherlands and Spain. Delivery to islands is not possible.

Within Germany, shipping costs €4.99 per order; from an order value of €25, shipping is free. To other EU countries, shipping costs €7.50; from an order value of €50, it is free.

Within Germany, delivery with DHL takes 2–3 business days – regardless of whether shipping is free or charged – and 3–5 business days to the other delivery countries. As soon as your parcel leaves our warehouse, you’ll receive a shipping confirmation with a tracking link.

Yes. Enter your DHL PostNumber in the “Apartment, suite, etc.” field and enter PACKSTATION or POSTFILIALE with the respective number in the “Address” field. You’ll find step-by-step instructions on the Shipping page.

You have a 14-day right of withdrawal from the day you received the goods. You’ll find all details in the withdrawal policy.

Create your DHL return label using the button on the contact page – you’ll need your order number for this. If possible, send the goods back undamaged and in their original packaging, and enclose the delivery note so that we can match your return. We cover the cost of the return.

Please send returns only to:

GRENDS GmbH
c/o B+S GmbH Logistik und Dienstleistungen
Moorburger Bogen 12
21079 Hamburg
Germany

The refund is always made via the payment method you used.

We refund the amount within 5 business days after your return has arrived with us. When the money reaches your account also depends on your bank or payment service provider. As soon as the refund has been made, you’ll receive a confirmation by email.

Please check the goods immediately after receipt – ideally in the presence of the delivery driver. If that isn’t possible, you can also let us know afterwards. Write to us as soon as possible at service@ade-home.de and ideally include photos of the damaged goods. We’ll then get back to you with the next steps.

Write to us at service@ade-home.de or via the contact form and give us your order number, the model number and a short description of what’s wrong. We’ll take care of a solution. You’ll find information about your rights on the Warranty page.

You can pay with Shop Pay, credit card (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, Klarna invoice and PayPal. You’ll find details on the Payment page.

You only pay 14 days after shipping. As soon as your order has been shipped, Klarna will send you an email with all payment information. If you send something back, you only pay for what you keep.

On the respective product page in the “Downloads” section and all together on the User manuals page.

For many devices, yes – on our Spare parts page, sorted by device. For weather stations, you can search directly by model number there.