Shipping

We deliver within Germany and to Austria, Belgium, France, Italy, the Netherlands and Spain. Here you’ll find shipping costs, delivery times, delivery to a Packstation or post office and all emails relating to your order.

Shipping costs

Germany

• €4.99 per order for orders under €25
• Free shipping on orders of €25 or more

Austria, Belgium, France, Italy, Netherlands, Spain

• €7.50 per order for orders under €50
• Free shipping on orders of €50 or more

Unfortunately, we cannot deliver to islands – neither to German islands nor, for example, to the Balearic Islands, the Canary Islands, Sicily or Sardinia.

Delivery time

• Delivery time within Germany: 2–3 business days after order confirmation – regardless of whether shipping is free or charged
• Delivery time to all other delivery countries: 3–5 business days after order confirmation
• Shipping partner: DHL
• As soon as your order leaves our warehouse, you’ll automatically receive a shipping confirmation by email.

Delivery to a Packstation or post office

Here’s how it works:

1. Apply for your personal PostNumber from DHL – it is required for delivery to a Packstation or post office.
2. In the delivery address, enter your PostNumber in the “Apartment, suite, etc.” field (additional address line).
3. In the “Address” field (street and house number), enter:
   • for a Packstation: PACKSTATION and the number of the Packstation
   • for a post office: POSTFILIALE and the branch number
   Then enter the postal code and city of the Packstation or post office.
4. On the payment page, use the option “Use a different billing address” to enter your billing address.

This way, your order will be delivered to the Packstation or post office of your choice, and you’ll receive the corresponding notification.

Your order emails

So that you always know what’s happening with your order, we’ll keep you informed by email at every important step.

1. Order confirmation

When? Immediately after you complete your order.

What’s in it?

• an overview of your items
• your delivery and billing address
• the selected shipping method and payment method
• your order number

Important: Please check all the details in this email – especially the address and items. If you notice an error, please contact us as soon as possible, before the order is shipped.

2. Shipping confirmation

When? As soon as your parcel has left our warehouse.

What’s in it?

• confirmation that your order is on its way
• the shipping carrier (DHL or Deutsche Post)
• your tracking number and a link to track your shipment

3. Confirmation of return and credit

When? As soon as your return has arrived and been inspected.

What’s in it?

• confirmation that we have received your return
• the returned items
• the credit or refund of the corresponding amounts
• the refund method (to your original payment method)
• the processing time for the refund (usually 3–5 business days)

You’ll only receive this email if you have returned items and the return has been processed.